Internet Explorer 9 & 10 (Win) – Clearing Cache and Cookies
This document explains how to clear the cache and cookies in Internet Explorer 9 and 10.
Select Tools > Safety > Delete browsing history….
Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.
Further Troubleshooting
The above procedure for clearing cache and cookies should work for the majority of websites, but certain website and applications require a more thorough procedure. If you are still having issues, try to steps below.
Close out of Internet Options. Click on Tools and select Developer Tools.
In the Developer Tools window, click on Cache and select Clear Browser Cache…
Click Yes to confirm the clearing of the browser cache.
Firefox 4+ (Win) – Clearing Cache and Cookies
This document explains how to clear the cache and cookies in Mozilla Firefox 4+.
Click the Firefox menu and go to History, then Clear Recent History….
Click on the drop down box to the right of Time range to clear: and select Everything. Then, click on Details and check both Cookies and Cache. Click on Clear Now.
Chrome (Win) – Clearing Cache and Cookies
This document explains how to clear the cache and cookies in Google Chrome.
Chrome 19 and above
Click on the wrench icon > Tools > Clear browsing data….
Check the following:
- Empty the cache
- Delete cookies and other site and plug-in data
Select the beginning of time in the drop down box and click on the Clear browsing data button.
Chrome 18 and lower
Click on Tools (the wrench icon) > Options.
Click on the Under the Hood tab, then the Clear browsing data… button.
Check the following:
- Empty the cache
- Delete cookies and other site data
Select the beginning of time in the drop down box and click on the Clear browsing data button.
Safari (Win) – Clearing Cache and Cookies
This document explains how to clear the cache and cookies in Safari.
Safari 5
Click on Tools (the gear icon) > Reset Safari….
Check Empty the cache and Remove all cookies, then click on Reset.
Safari 4
Click on Tools (the gear icon) > Reset Safari….
Check Empty the cache and Remove all cookies, then click on Reset.